Information Regarding Action Radio & Communications, Inc.
Shipping Policy:
Generally all items will be shipped within 1-2 business days of receiving your order. You will receive an email from us as soon as we begin processing your order. We will send another email when the order has shipped. A tracking number will be included in this second email, if one is available. Currently most domestic items are shipped via UPS Ground.
Our shipping rates can be viewed by adding an item to the shopping cart, entering your zip code and clicking "Update."
General ground shipping usually takes between 3-7 business days.
If your item happens to be out of stock, we will email you immediately and let you choose to cancel your order, choose a different product, or wait for your original product to arrive.
Handling Charge:
Every order placed is charged a $5.00 cart wide handling charge. This covers our cost for putting your order together, packaging supplies and getting it ready for shipping:
Payment Policy:
We accept payment via PayPal. Alternatively, you can place an order with us and mail us a money order as payment.
We take credit card fraud very seriously, and prosecute credit card fraud to the fullest extent of the law. For the our own protection as well as the protection of our customers we implement several techniques to screen for credit card fraud.
Any order we feel is questionable we will contact you through email or phone to get farther information before processing your order. This is to ensure safety to both parties.
Return and Exchange Policy:
If you have any problems with your product within 20 days of purchase date we will be happy to replace it with a new product of the same model. If you need a replacement unit, send an explanation of what is wrong with the product in an email to sales@actionradio.com and request an RMA number. We will reply with the RMA number and information on how to return your defective product.
All shipping charges, you are responsible for each way. We will not reimburse shipping costs.
All returned items must be received within 20 days of the original purchase date, and include all original components and accessories. We do not make exceptions to this policy. The returned package must be clearly marked with the RMA number. The RMA number is extremely important. Packages arriving without a RMA number can not be processed, and will be discarded.
We do not offer exchanges for credit toward different products.
Warranty Policy:
All products are new unless otherwise stated. We honor all manufactory warranties according to the individual product.
Refund Policy:
If you purchase a product from our web site and decide that you no longer want it, we can offer you a refund if the following criteria are met:
- The product must be unopened, and in resalable condition.
- The exterior of the package must be free from damage or markings of any kind.
- We must receive the returned item within 30 days of the original purchase date.
If you return meets the above criteria, send an email to sales@actionradio.com and request an RMA number for a refund. We will reply with the RMA number and information on how to return your product. The returned package must be clearly marked with this RMA number. Packages arriving without a RMA number cannot be processed, and will be discarded.
We are not responsible for shipping charges of non-defective returned merchandise.
Upon our receipt of the product your credit card will credited the amount of the purchase minus the original shipping cost and a 20% restocking fee.
If your product is defective, we will be happy to replace it within 30 days. See our returns and exchanges policy for more information.
Order Cancellation Policy:
If you need to cancel an order that you recently placed, send an email with your order number to sales@actionradio.com and request that your order be cancelled. We can not cancel an order if it has already been shipped. If you wish to cancel an order that has already been shipped, you will have to return it for a refund. Our normal refund policy will apply.
